---
title: The Business Impact of Hotel Spa Development | Webinar REPLAY
description: Join Mark Partington in a webinar, learn how a spa investment boosted revenue and reshaped business models. Gain operator insights and commercial results.
---

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# Webinar Replay: An Operator's Perspective on How a Spa Impacts a Hospitality Business

### An operator's real-world journey from £700k to £8m turnover.

In this insightful webinar, Alistair Johnson interviews Mark Partington, the former Operations Director at Ribby Hall Resort & Spa. Together, they share an honest, numbers-led account of how introducing a spa reshaped Ribby Hall’s hotel business model—from struggling with occupancy to driving millions in revenue.

**What you'll learn from this webinar replay:**

- Why younger demographics and the wellness movement are driving spa growth
- Building the business case for spa investment—key challenges, risks, and financial impact
- Growing from £700k hotel turnover to £8m revenue after spa development
- How spa development drives occupancy, ADR (Average Daily Rate), and F&B revenue
- Common pitfalls and lessons from the operator’s journey

![Alistair](https://offers.spacreators.co.uk/hs-fs/hubfs/Alistair.png?width=254&height=254&name=Alistair.png "Alistair")

![Untitled design (3)-1](https://offers.spacreators.co.uk/hs-fs/hubfs/Untitled%20design%20(3)-1.png?width=223&height=225&name=Untitled%20design%20(3)-1.png "Untitled design (3)-1")

Replay the webinar by filling out the form below!

![Screenshot 2024-01-30 150536](https://offers.spacreators.co.uk/hubfs/Screenshot%202024-01-30%20150536.png "Screenshot 2024-01-30 150536")

###### Where we're based

The Studio, 9 Courtenay Drive, Emmer Green, Reading, Berkshire, RG4 8XH

###### Get in touch

[+44 (0) 118 9471 857](tel:+44%20(0)%20118%209471%20857)

[enquiry@spacreators.co.uk](mailto:enquiry@spacreators.co.uk)

###### The Spa Creators group

[spaliving.co.uk](https://www.spaliving.co.uk)

[spashell.com](https://www.spashell.com)

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